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Search for answers to frequently asked questions. If you can't find the answer you're looking for here, just write to us.
Can I change or cancel my order later?
Can I change or cancel my order later?
As long as your order has not yet been shipped, you can contact us and we will try to make the change or cancellation.
Which payment methods do you accept?
Which payment methods do you accept?
We accept all common payment methods such as credit card, PayPal, Apple Pay, Google Pay, Sofortüberweisung and Klarna.
Is my payment secure?
Is my payment secure?
Yes, all payments are processed through encrypted and verified payment providers. Your data is safe with us.
Can I pay for my order later?
Can I pay for my order later?
Yes, with Klarna we offer the option to order now and pay later – depending on availability in your country.
Why didn't I receive an order confirmation?
Why didn't I receive an order confirmation?
Please check your spam folder. If you don't find anything there, contact us here .
How can I track my order?
How can I track my order?
You can track your order at any time via our tracking page. Simply enter your order number and the email address you used when placing your order. Alternatively, you can also use the tracking number from your shipping confirmation.
How long does shipping take?
How long does shipping take?
Delivery time within Germany is 1–3 business days from dispatch. For other European countries, it is 2–8 business days. Outside of Europe, it is 7–14 business days.
Where do you deliver?
Where do you deliver?
We currently ship within Germany and to many European countries, as well as to the USA, Canada, Australia, and New Zealand.
How much does shipping cost?
How much does shipping cost?
Shipping is free within Germany. Shipping charges apply for deliveries abroad.
Where will my order be shipped from?
Where will my order be shipped from?
We ship all orders directly from our warehouse in Berlin, Germany.
Can I return my order?
Can I return my order?
Yes, you can return your order within 14 days of receipt. The items must be unused and in their original condition. Learn more here.
How do I report a return?
How do I report a return?
Please register your return via our return portal and follow the instructions there. Simply enter your order number and the email address you used when placing your order. You can find the conditions for returns here.
Who pays the return shipping costs?
Who pays the return shipping costs?
The customer bears the costs of returning the goods. If the item is damaged, defective, or the wrong product was sent, we will cover the return shipping costs.
How do I get my money back?
How do I get my money back?
Once we have inspected your return, we will refund the amount to the original payment method – usually within 7 working days.
What do I do if my item arrives damaged?
What do I do if my item arrives damaged?
Please report the damage via our return portal within 7 days of receiving your order. Send us a photo of the damaged product and we will find a solution.
No answers found?
Just send us a message and we will get back to you within 24 hours.
